Customized Puzzle

You may be eligible for a refund under the following conditions:

• The item you received is damaged.
• You contact us within 10 days of receiving the item to report the damage.

How to Request a Refund:

• Contact Us: Email our customer service team at SThomsen@hashtagmomlife.net with your order number and a description of the damage.
• Attach photos of damage: This will helps us understand the issue and process your request more efficiently.
• Return the Item: If requested, send the damaged goods back to us. We will provide you with a return shipping label if necessary.

Your request will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Additional information: 

• Refunds will not be granted for reasons other than damage.
• We reserve the right to refuse a refund if the damage is deemed to be a result of misuse or mishandling by the customer.
• Shipping costs are non-refundable unless the return is due to our error.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Hashtag Mom Life! We appreciate your understanding and cooperation.

All orders will ship by weight and ship out of Parsons, KS via USPS. Prices are based off the current (2024) shipping scale through USPS. 

 

Media Mail (2-8 business days):

$4.13 under 1 lb

 

USPS Ground (2-5 business days):

$5 under 1lb

 

Priority Mail (1-3 business days):

$9.25 under 1lb

 

Priority Mail Express (Next-day to 2-day guarantee)

$30.45 under 1lb